After blogging about Countdown’s new inaccessible self-service kiosks, I was pleasantly surprised to find the following sign hung up adjacent to one of Countdown’s checkout aisles:

“Great!”, I thought. Low counter, reachable EFTPOS, pretty brunette on deck – here I come! So I made a bee-line for the identified checkout lane, only to discover…

Click ‘read more’ to find out!

Halfway through my weekly pilgrimage to my local supermarket, I noticed they’d installed these fancy new self-service checkouts. Wonderful, I thought, this will save me some time!

Wrong.

Unbelievably, despite them installing four new DIY checkouts, not one was accessible for a wheelchair user. The screens were all positioned quite high up, and the EFTPOS terminals even higher, way out of reach for anyone sitting down! Of course, this also excludes children and some elderly folk who might also want to use them.

I find this kinda bewildering, really! It seems like every time we take a step forward in terms of access, someone jumps in and sends us flying 8 steps backward. Good one, Countdown.