New Countdown self-service kiosks make life difficult for those in wheelchairs
Halfway through my weekly pilgrimage to my local supermarket, I noticed they’d installed these fancy new self-service checkouts. Wonderful, I thought, this will save me some time!
Wrong.
Unbelievably, despite them installing four new DIY checkouts, not one was accessible for a wheelchair user. The screens were all positioned quite high up, and the EFTPOS terminals even higher, way out of reach for anyone sitting down! Of course, this also excludes children and some elderly folk who might also want to use them.
I find this kinda bewildering, really! It seems like every time we take a step forward in terms of access, someone jumps in and sends us flying 8 steps backward. Good one, Countdown.
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