After writing that wee rant last week about Countdown’s wonderful new inaccessible self-service checkout kiosks, it got me thinking about better alternatives. I struggled at first to think of any company, either in NZ or overseas, that takes universal access seriously enough to incorporate it into any of its product design. And then it hit me. Our much-lauded national carrier, Air New Zealand, have these amazing checkin kiosks in their domestic terminal, one of which is not only totally accessible to those in wheelchairs but clearly signposted too!

You can see the great signage in the picture above, and let me tell you, these are an absolute treat to use. I fly with Air NZ quite frequently, and even though my visits require a trip to the special assistance counter to speak with airport staff, I always check in using the kiosks first, because it’s just such a wonderful experience. Sure, the user interface is great, and the process is simple, but the fact they care enough to put in a dedicated kiosk for those with limited mobility?

Well that, as they say, is priceless.