Loading ...Yet another ‘ooh this is interesting…’ moment today! This blog post I stumbled upon is really targeted at owners (and potential owners) of hotels, motels, and other places of accommodation, and is a comprehensive guide to catering for disabled people, especially those with less obvious impairments.
It talks about things like:
Speech impairment
Guests with a speech impairment (who either do not speak at all or who are difficult to understand) may not require any special equipment, however they do require understanding and patience from all hotel staff. Staff should not try to complete another person’s sentences or act impatient or rushed when dealing with the guest. If they cannot understand the person, they should ask them politely to repeat what they said. If the guest still cannot be understood, he should be offered pen and paper to communicate in writing.
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