Last week I flicked an email off to the people at NZ’s newest airline, Pacific Blue, letting them know of the fantastic feedback submitted by one of our blog readers. They had this to say:

Dear Red,

Thank you for taking the time to email us with the fantastic compliments you came across on the internet. Please accept our sincerest apologies for the delayed reply. A major system outage has meant that all emails from last week were not received until recently, and hence, we are behind in our response time.

As a relatively young airline, we are continually striving to enhance our service and for us to do this, we rely on the honest feedback from our guests, and we thank you for providing us with the link to the blog! I have forwarded your email on to our Guest Relations Team, and also to our Ground Crew Training Team at the airport for their reference in regards to the guest-transferring methods.

Should you have any other enquiries or feedback, please feel free to contact us again.

On behalf of the Virgin Blue Team we wish you a very Merry Christmas!!

Kind regards,

Hayley
Online Enquiries Agent
Pacific Blue Airlines

Good onya Pacific Blue!