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Well I’m pleased to report that I’m going to have to a bit of word-eating right about now. Joe Rich has been in contact with me apologising for the delay in communication, and attached a copy of a memo currently being distributed to all NZ Starbucks stores, which really does reinforce the contents of our conversation. The memo reinforces the need for disabled customer’s drinks to be either delivered to their tables or brought round the front of the counter if they wish to have their drink ‘to go’.
I’ve gotta hand it to Starbucks for fronting up to where they were lacking and doing their best to rectify their staff’s attitudes and behaviours. Of course as they say, the proof will be in the pudding, and I’ll certainly be testing that pudding in the next couple of weeks! In addition, some of my friends work at Starbucks stores around Auckland so it’ll be interesting to see if those messages truly do filter down to frontline staff or become a hasty addition to the recycling bin…
Time will tell!
1 response so far ↓
1 Vicki // Nov 24, 2007 at 2:19 pm
Please keep me informed on how you go? There are many Starbuck coffee shops around Brisbane — including the hospital that has the major spinal injuries unit in Queensland.
I have no use of my arms and legs (SCI C3/C4 quadriplegic) and have to rely on a support worker to actually reach up and take the drink/coffee from over the top of the counter. If the people serving the coffee were able to COME TO ME instead, the container could just be placed in a holder I have purpose-built which is attached to my chair.
Thank you very much for the idea of approaching Starbucks. Next time I am going to this hospital, I will have a letter prepared to give to the manager of this coffee shop asking if they are prepared to come to me (anybody in a wheelchair). This would strike another blow towards independence. I get sick of relying on support workers to do everything for me.
Excellent website Red.
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